Privacy Policy

This Privacy Policy was last updated on 4 August 2026.

Braindpower ("Braindpower", "we", "us") builds a social intelligence platform for brands and agencies. This Privacy Policy explains what personal data we collect when you visit braindpower.com, request a demo, or use the platform, why we process it, who we share it with, and the choices you have.

It applies to every visitor and customer of Braindpower. If you are located in Türkiye, the disclosure required by the Personal Data Protection Law No. 6698 sits alongside this policy on our PDPL page.

Information We Collect

We limit collection to what a given interaction actually needs. Depending on how you use Braindpower, that may include:

• Contact details you submit through our forms: name, business e-mail address, phone number, company name, and anything you write in the message field.
• Account data for platform users: your login identifier, role, workspace membership, and preference settings.
• Usage data generated as you browse: pages viewed, referring page, approximate location derived from your IP address, browser and device type, and the timestamps of those events.
• Support correspondence you send us by e-mail or through the platform, including any attachments.
• Billing information for paid subscriptions, which is processed by our payment provider — we never store full card numbers.

The publicly available social media content analysed inside the platform is processed on behalf of our customers, who decide what to monitor and for how long. For that content, Braindpower acts as a processor and the customer as the controller.

How We Use Your Information

• To answer demo requests, quotes, and other enquiries you send us.
• To create and administer accounts, and to deliver the features you have subscribed to.
• To keep the service secure: detecting abuse, preventing fraud, and investigating incidents.
• To improve our products by understanding which features are used and where users get stuck.
• To send service messages about outages, security notices, and material changes to our terms.
• To send marketing about our own products where you have consented or where we have a legitimate interest — each message carries an unsubscribe link.
• To meet legal, accounting, and reporting obligations.

Legal Bases for Processing

Where data protection law requires a legal basis, we rely on the performance of our contract with you, our legitimate interest in running and securing the service, compliance with a legal obligation, or your consent. Where we rely on consent — for marketing e-mail and non-essential cookies — you may withdraw it at any time without affecting processing carried out beforehand.

Sharing With Third Parties

We do not sell personal data. We share it only with the following categories of recipient, and only to the extent each one needs it:

• Infrastructure and hosting providers that run our servers, databases, and file storage.
• Analytics and product-usage tools that help us measure how the site and platform perform.
• Customer relationship and e-mail delivery providers used to follow up on your enquiries.
• Payment providers that handle subscription billing.
• Professional advisers, and public authorities where disclosure is legally required.

Every provider is bound by a written agreement limiting them to processing data on our documented instructions.

International Transfers

Some of our providers operate outside your country. Where personal data leaves its country of origin, we transfer it under an adequacy decision, standard contractual clauses, or — where Turkish law applies — the explicit consent or commitment letter regime set out in the PDPL.

Data Retention

We keep personal data only as long as the purpose it was collected for requires. Enquiry records are kept while a commercial relationship is being explored and for a reasonable follow-up period afterwards; account data is kept for the life of the subscription; billing records are kept for the statutory retention period; and server logs are rotated within months rather than years. Data we no longer need is deleted or irreversibly anonymised.

Your Privacy Rights

Subject to the law that applies to you, you may ask us to confirm whether we process your data, give you a copy of it, correct it, delete it, restrict or object to particular processing, or transmit it to another provider. You may also object to automated decision-making that produces legal effects. Write to hello@braindpower.com and we will respond within the period the applicable law sets.

Security Measures

We protect personal data with encryption in transit, access control on a need-to-know basis, network segregation, logging of administrative actions, and regular backups. No system is perfectly secure, but we test ours regularly and will notify you and the competent authority of a breach where the law requires it.

Children's Privacy

Braindpower is a business product and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to This Privacy Policy

We may update this policy as the service or the law changes. The date at the top always reflects the current version, and we will give notice of material changes through the platform or by e-mail before they take effect.

Contact Us About Privacy

Questions about this policy or about how we handle your data can be sent to hello@braindpower.com, or through the form on our contact page.